International Multimodal Transport

Member of Rafimar Group

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Agency Services

Based on more than 25 years experience of agency activities with containers, tankers, general and bulk cargo vessels, passengers and cruise ships, we can offer high level of following services:



1. Port operation for liner container vessels

  • Notifying the line with container terminal facilities.

  • Special arrangements with pilots and tug boats to attend the vessel properly upon arrival and after complete operation.

  • Regular pre-arrival notifications to cargo receivers.

  • Advise the line and other agents at the other ports with the local rules of the customs, port and others to avoid unexpected fines.

  • Preparing the discharging bay plans, other documents and submitting same to the container terminal prior vessel's arrival.

  • Preparing the loading bay plan with all container details during vessel's operation and dispatch same by EDI to the line upon vessel's sailing.

  • Up to date container tracking system enabling the line/client to trace the present status of each container.

  • Regular notification to the shippers after loading their shipments till shipment's arrival at port of destination.

  • Full coordination with terminal's stevedores to expedite container operation.

  • Empty/full containers storage facility at our private yards with competitive container storage rates.

  • Monitoring the condition of the container while receiving from consignees/shippers, notify the line in case of any damages observed.

  • Assist the line for the full overdue containers and arrange for cargo de-stuffing/destruction enabling the line to reutilize the containers.

2.  Port operation for other types of vessels (Tanker, bulk, cargo, cruise, etc) calling ports on Liner/Tramp basis.  

  • Detailed D/A estimation prior vessel's arrival according to port tariff.

  • Permanently updated and detailed information about ports and cargo berths (depths, capacity, kinds of handling cargo, rates …etc)

  • Advise master with the port rules and necessary precaution in order to avoid any fines in case of breaching the port rules.

  • Sending regular pre-arrival notification to cargo receivers/shippers.

  • Sending the Notice of Readiness to cargo receivers/shippers.

  • Legal advisor to our principals in case of any dispute or cargo claims with any party.

  • Attending the draft survey of the bulk carriers prior commencing and after complete operation.

  • Attending cargo calculation and tanks' sounding for the tankers.

  • Continuous supervision during cargo handling of vessels at the port. Timely and full reports to the principals about vessels handling.

  • Cargo and ship's survey and tally services.

  • Issuing the statement of facts according to the actual events during vessel's port stay.

  • Quick dispatch of the final statement of account after vessel's departure with all the supported invoices.


3. Suez Canal transit representation

  • Calculation of competitive proforma of disbursement account.

  • Up to date reporting of the transit prospects prior arrival.

  • Updating the principal and vessel’s master with the Suez Canal Rules of Navigation.

  • Recommendations for ship’s expenses/transit tolls saving.

  • Proper attendance to the vessel upon arrival and prior clearing the Suez Canal through our qualified staff at Port Said and Suez office.

  • Coordinating with all vendors/bunker & provision suppliers to ensure smooth delivery without delaying the vessel on her normal convoy.

  • Prompt settlement after receiving the actual transit tolls invoice.

  • Advise the owners of Suez Canal circulars concerning the rebates on the transit tolls and how to apply for same.

  • Arrange of spare parts delivery during vessel's transit

  • Proper reporting to the principals with the actual transit timing.

  • Update the principals with any news/circular. 

4. Protecting agent on behalf of vessel’s owners   

  • Ship and ship’s equipment repair arrangement through the classified workshops.

  • Customs clearance formalities through our Cairo-Airport office and spare parts delivery through our port offices. 

  • Crew changes formalities at any port or during Suez Canal transit which including:

- Arranging necessary entry Visa or "Ok to Board" if needed.

- Meet and assist the incoming joiners at the airport.

- Arrange for hotel accommodation if needed.

- Arrange transportation facility to/from the port.

- Finalizing the custom clearance/immigration formalities of the joiners.

- Arrange repatriation formalities for the off-signers.

- Booking proper flights for the off-signers avoiding hotel accommodation. 

  • Bunker supply with competitive bunker prices

  • Fresh water supply.

  • Provision supply through the most efficient vendors

  • Technical, navigation and medical supply.

  • Medical attendance to crew  

  • Assistance to master for lodging of sea protest

  • Delivery of cash to master


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